Department: Company Organisation and Marketing and Market Research

Center: FAC.CC.SOCIALES,JURID.Y COMUNI

Area: Marketing and Market Research

Research group: Market Intelligence and Marketing (IM2)

Email: marta.laguna@uva.es

Doctor by the Universidad Autónoma de Madrid with the thesis La calidad en los servicios una aplicación empirica al producto hotelero 2000. Supervised by Dr. Eduardo Bueno Campos.